Return & Refund Policy

At usbabymoo.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.

Returns

You have 7 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact our customer support team. Once your return is approved, you will receive instructions on how to proceed.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days.

Please note that shipping costs are non-refundable, and you will be responsible for return shipping fees unless the return is due to a defect or error on our part.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item, please contact us, and we will guide you through the process.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Downloadable products
• Personalized or custom-made items

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or refund as soon as possible.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will cancel it and issue a full refund.

For any questions regarding our return and refund policy, please reach out to our customer support team.

Thank you for shopping with usbabymoo.com!